1. Who can use Arlo
You must be at least 16 years old and capable of forming a binding contract to use Arlo. If you’re using Arlo on behalf of a company or other entity, you represent that you have authority to bind that entity to these terms, and “you” refers to that entity.
2. The service
Arlo is an AI chief of staff for founders. It connects to channels you authorize (such as email, calendar, and messaging tools), processes the information it ingests, and produces summaries, replies, briefings, and other AI-assisted output. Arlo is provided on an “as is” and “as available” basis. We may add, change, or remove features at any time.
3. Your account
You are responsible for maintaining the security of your account credentials and for everything that happens under your account. Notify us promptly at security@arlo.fyi if you suspect unauthorized access.
4. Connected services
When you connect a third-party service to Arlo (e.g., Gmail, Google Calendar, Slack, WhatsApp), you authorize Arlo to access, process, and store data from that service in line with our Privacy Policy. You are responsible for complying with the terms of those services. You can disconnect any integration at any time from your Arlo settings.
5. Acceptable use
You agree not to:
- Use Arlo to violate any law or third-party rights.
- Send Arlo any content you don’t have the right to send, including content that infringes intellectual property or privacy rights.
- Attempt to reverse engineer, decompile, or extract the source code of Arlo, except where the law permits.
- Use Arlo to build a competing AI product, train a competing model, or benchmark our service without our written permission.
- Probe, scan, or test the vulnerability of Arlo’s systems without authorization.
- Send spam, malware, or otherwise interfere with the operation of the service or the experience of other users.
- Use Arlo to automate decisions with legal or similarly significant effects on people without appropriate human oversight.
6. AI output
Arlo uses large language models to generate output based on your prompts and the data you connect. AI output can be inaccurate, incomplete, or out of date. You are responsible for reviewing Arlo’s output before relying on it, sending it to others, or taking action based on it. Arlo is a tool that augments your judgment; it does not replace it.
As between you and Arlo, you own the prompts you submit and, to the extent permitted by law, the output Arlo generates for you. We make no guarantee that output is unique to you. Similar prompts may produce similar output for other users.
7. Your content
You retain ownership of the content you submit to Arlo and the data Arlo accesses through services you connect (“Your Content”). You grant Arlo a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and otherwise use Your Content solely for the purpose of operating, securing, and improving the service for you. We do not use Your Content to train general-purpose AI models, and our AI providers are contractually prohibited from doing so.
8. Plans, billing, and trials
Some features of Arlo are paid. If you subscribe to a paid plan:
- Fees are billed in advance on the cadence you select (monthly or annual) and are non-refundable except as required by law.
- We may change prices on prospective renewals with at least 30 days’ notice.
- Failure to pay may result in suspension or termination of your account.
- Free trials, if offered, automatically convert to paid plans unless you cancel before the trial ends.
Billing is handled by Stripe. By providing payment information, you agree to Stripe’s applicable terms.
9. Beta features
Arlo may offer features labeled as beta, preview, or experimental. These features are provided as-is, may be unstable, and may be removed at any time. We may collect additional usage data from beta features to improve them.
10. Intellectual property
Arlo, including the software, design, branding, and documentation, is owned by us and protected by intellectual property laws. Except for the limited rights expressly granted in these terms, we reserve all rights in and to Arlo. You may not use our trademarks, logos, or branding without our prior written consent.
11. Feedback
If you send us feedback, suggestions, or ideas about Arlo, we may use them without restriction or compensation to you.
12. Termination
You can stop using Arlo at any time and delete your account from your settings. We may suspend or terminate your access if you breach these terms, if your use poses a security or legal risk, or if we’re required to do so by law. On termination, your license to use Arlo ends, and we will delete or anonymize Your Content as described in our Privacy Policy.
13. Disclaimers
Arlo is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and warranties arising out of course of dealing or usage of trade. We do not warrant that Arlo will be uninterrupted, secure, error-free, or that AI output will be accurate.
14. Limitation of liability
To the maximum extent permitted by law, Arlo and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) the service.
In no event will our aggregate liability for any claim arising out of or relating to these terms or the service exceed the greater of (a) the amount you paid us in the 12 months preceding the event giving rise to the claim, or (b) US$100.
15. Indemnification
You agree to indemnify and hold harmless Arlo from any claim, demand, loss, or damages, including reasonable attorneys’ fees, arising out of or related to (a) Your Content, (b) your use of Arlo, or (c) your violation of these terms.
16. Changes to these terms
We may update these terms from time to time. If the changes are material, we’ll notify you by email or through the product. By continuing to use Arlo after the new terms take effect, you accept the changes. If you don’t agree, you should stop using Arlo and may cancel your account.
17. Governing law and disputes
These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these terms or Arlo will be brought exclusively in the state or federal courts located in Delaware, and you consent to the jurisdiction of those courts. Nothing in this section limits your statutory rights as a consumer where those rights cannot be waived.
18. Contact
Questions about these terms? Reach us at legal@arlo.fyi.